For some technology can be quite confusing and that's the case with one grandma who saw this GIF of Steve Harvey.
"Help??!!! Who is that person clapping above????? Why??" Grammy wondered.
While there wasn't a need to "ring the alarm," Forbes staff writer, Alex Konrad, couldn't help but share this hilarious group chat of his Grammy who was extremely concerned why some man wouldn't stop clapping on her phone.
My aunt sent a gif of Steve Harvey clapping to the whole fam and my grandma went to the Verizon store to make it stop pic.twitter.com/AwYf9BTrlg— Alex Konrad (@alexrkonrad) July 11, 2018
Although family members did their best to explain to Grammy how a GIF functions, she felt she needed more answers and headed straight to the Verizon store for a more in depth explanation.
"Verizon guy was totally casual about it. Said it's 'Running in a loop' ... & said it would run out eventually. To which I replied but it will use up all its charge & he said "no — not at all" hmmmm leaving me speechless & perplexed!!!!!!!!!"
With his reporter hat on, Konrad conducted a follow-up interview with Mashable stating:
"I called Grammy last night to tell her about all this, and her first comment was, 'Are you calling about the clapping man? We then both started laughing for about 30 seconds. She's a great sport like that, always seeing the good in things and rolling with them."
"I explained what a GIF was to her, and she said the Verizon employee had told her they "went around and around," which got me laughing again. The poor guy was probably doing his best and not sure how to answer such a question. She now knows why Harvey keeps clapping and how to delete him — but she says she wants to keep him around now for now."
If that wasn't enough, Verizon reached out via Twitter to offer support as well!
If you can tell us which store she is at, we can reach out to see if they need assistance helping your Grandma.^TMN— Verizon Wireless CS (@VZWSupport) July 11, 2018
Wow, Grammy is the real MVP here! Way to get to the bottom of all this! *insert Steve Harvey hand clap* LOL